About Us

Background

CUSTOM is a global promotional products sourcing and supply partner based in China, serving distributors, agencies, and printing/engraving service providers across North America, Europe, Australia, and Asia.

Since day one, we’ve focused on solving the biggest challenges in the promo industry: overwhelming product choices, unpredictable lead times, inconsistent proofs, and the pressure to deliver fresh ideas every season.

Our Philosophy

We believe distributors shouldn’t spend their days chasing suppliers, correcting mistakes, or explaining delays to their clients.

A supplier should remove friction — not create it.

Everything we do is designed to make your workflow easier, faster, and more predictable.

Mission & Vision

Mission
To help distributors deliver memorable promotional products with zero stress, zero surprises, and zero client complaints.

Vision
Become the most trusted backstage team for distributors worldwide.

Product Range

With over 1.3 million products, we cover:

  • Drinkware
  • Tech gifts
  • Bags & backpacks
  • Apparel & soft goods
  • Office & pens
  • Outdoor & lifestyle
  • Awards & recognition
  • Eco-friendly items
  • Small-batch custom designs

Competitive Advantages

  • 1.3M+ product database for fast and accurate sourcing
  • Fresh ideas every season (avoid “same-old mugs & totes”)
  • Presentation-ready proposals created for your client briefs
  • Transparent pricing and predictable costing
  • Stable supply chain built for events and deadlines
  • Real human support (not bots, not templates)
  • Free sourcing & design support (no membership fees)
  • MOQ starting from 50 pcs
  • Eco-friendly & compliant materials

Service Highlights

Sourcing

Curated product lists tailored to your client’s theme

Presentation

Ready-to-show decks with images, specs & pricing

Customization

Reliable imprinting, engraving, packaging

Proof Accuracy

Double-check system ensuring the final product matches the proof

Order Tracking

Proactive updates — never leave you guessing

After-Sales

Responsive, responsible, and solution-driven

Quality Control

Our QC team follows a 4-step process:

  • Material & component check
  • Pre-production sampling
  • In-line inspection
  • Final AQL inspection

This ensures accuracy, safety, and consistency for every order.

Logistics Capability

We offer:

  • Express, air, sea & rail freight options
  • Door-to-door solutions
  • Event-timed delivery planning
  • Cost-optimized shipping for small batches
Cargo Ships

Our Promise

We reduce your workload, protect your reputation, and help you win more projects with less stress.

You handle your clients.

We handle everything behind the scenes.

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